Patient Rights in Telehealth Services

Patients engaging with AZ Functional NP telehealth services are entitled to confidentiality, informed consent, and access to their health information. We emphasize secure communication channels to ensure your privacy during each appointment. You will receive clear explanations regarding your care plan, along with the opportunity to ask questions before agreeing to any plan.

How is my privacy protected during telehealth visits?

All telehealth sessions use encrypted platforms compliant with healthcare privacy regulations. Your personal and medical information is stored securely, and only authorized personnel have access. Your data is not shared without explicit consent except as required by law.

What consent do I provide for telehealth services?

Before your first telehealth appointment, you will be asked to review and agree to our consent form outlining the nature of virtual care, potential risks, and your rights. This ensures you understand the process and agree to participate voluntarily.

Can I access my medical records from telehealth consultations?

Yes, you have the right to request copies of your medical records and treatment summaries. AZ Functional NP supports transparency and will provide your information promptly upon request, helping you stay informed about your health journey.

Patient Responsibilities During Telehealth Visits

Patients are expected to prepare for telehealth appointments by ensuring a private, quiet environment and reliable internet connection. Providing accurate and complete health information helps clinicians deliver effective care. Patients should join sessions on time and use compatible devices to avoid disruptions. Respectful communication and adherence to provider advice supports successful outcomes.

How should I prepare for my telehealth appointment?

To securely connect with your provider, you will need a device equipped with a camera and microphone—such as a smartphone, tablet, or computer—along with a stable internet connection. Practice Better is the HIPAA-compliant platform utilized for maintaining privacy during telemedicine appointments, as well as for processing payments.

What information must I provide during the consultation?

Share your full medical history, current symptoms, medications, and any recent test results to help your provider tailor the care to your needs.

What is expected regarding communication etiquette?

Maintain respectful and clear communication, avoid interruptions, and notify your provider promptly if you experience technical issues or need to reschedule.

How should I follow up after the telehealth visit?

Review and adhere to your provider’s recommendations, report any changes in your condition, and schedule follow-up appointments as advised to support your health goals.

Appointment Policies

Cancellations and Rescheduling

Patients must notify AZ Functional NP at least 24 hours before their scheduled telehealth appointment to cancel or reschedule. This allows us to offer the slot to others and maintain efficient care delivery. Late cancellations or missed appointments may incur a fee as outlined in our policy. Rescheduling requests are accommodated based on provider availability and should be made promptly to secure a new appointment time.

  • What is the cancellation notice period?

    Patients are required to provide a minimum of 24 hours notice to cancel or reschedule an appointment without penalty.

    This policy helps us manage scheduling efficiently and offer timely care to other patients.

  • Are there fees for late cancellations or no-shows?

    Yes, cancellations made less than 24 hours before the appointment or missed appointments may result in a fee.

    Fees are detailed in our patient agreement and help cover the cost of reserved provider time.

  • What happens if I miss my appointment without notice?

    Missed appointments without prior notice are considered no-shows and may incur a cancellation fee.

    Repeated no-shows could affect your ability to schedule future appointments.

  • Can I cancel or reschedule due to technical issues?

    If technical difficulties prevent your telehealth visit, please notify us immediately to reschedule without penalty when possible.

    We strive to support patients in overcoming technical barriers to maintain continuity of care.